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Booking FAQs

 


Booking FAQ's



How do I book?
Give us a call and we can take credit or debit payment over the phone for a deposit. Individual members on the group can then make their own payments through their indiviual login areas.

I have been sent a login but I cannot go
Contact you’re Event Organiser, you can find their details on the Event Participants page or alternatively use our Messages section.
The majority of our events are based on a price person for at least 8 people, so if you are not coming, 9 times out of 10 it won’t affect anyone else’s price.
 
I paid my deposit but I cannot go
Contact your Event Organiser, you can find their details on the Event Participants page or alternatively use our Messages section.
You will lose your deposit as this is non-refundable.
The majority of our events are based on a price person for at least 8 people, so if you’re not coming, 9 times out of 10 it won’t affect anyone else’s price.
 
I have paid in full but now I cannot go
Contact your Event Organiser, you can find their details on the Event Participants page or alternatively use our Messages section.
You’re welcome to get someone to go in your place, we will swap a name for a NEW event member, free of charge.
 
How do I pay?
Please refer to our Payment Instructions
 
I can’t remember if I’ve paid or how much I’ve paid
Please refer to our Payment History Instructions
 
I have paid but there’s nothing showing against my name
Please refer to our Payment History Instructions as you may have paid for someone else by accident.
 
I want to pay a bit for the stag/hen
That’s great, just enter the desired amount next to their name
 
How do I know when/where the event is?
You’ll need to check the Itinerary.
Please note exact venues will not be updated until everyone has paid in full.
 
How long does my activity last?
You might want to check your Quote section for that, or contact your event Organiser you can find their details on the Event Participants page or alternatively use our Messages section.
 
How do I get to my activity?
You’ll have to check if you’ve paid for transport, if you have it will be outlined on the itinerary or the quote section.
If you have not, your Event Organiser can get in contact with their account manager and we’ll get you a quote.

What is the Bar and Club Party Pass?
This is an unguided bar crawl designed to get you into bars and clubs more easily. We have contacted the bars directly and put the Event Organiser’s name on the guest list.
This means when you turn up, you can skip the queue (if applicable) and walk straight through past the bouncer.
The details for the bars and times you need to be in there are outlined in the Maps section.
Occasionally other people on the guest list will turn up at the same time as you and so there may be a slight queue.
 
What do I do when I go to the clubs/restaurant/hotel/activity site?
Everything is booked under your Event Organiser’s name. As soon as you turn up anywhere you will just need to quote this name.
If you need any further reference numbers they will be outlined on your Itinerary.
If you have further issues please call our emergency number, clearly shown under your Itinerary.
 
Do I need to take anything with me?
Not necessarily. It is a good idea to print out the Maps and double check them before you go.
 
What do I wear?
Outdoor driving/Quads/Clays/Paintball –wear something you don’t mind getting muddy.
Karting/Dodgeball/Dance lessons –wear something you can move and sweat in.
Gorge Scrambling/Coasteering –Check your Itinerary, you may need walking boots but will be provided with a wetsuit.
Night life and Comedy Clubs –usually fancy dress is OK, but no mankini’s, no dressing as women and no stag t-shirts. Best check the Itinerary for this, or you can Google the club’s website.
 
What time is check in/Check out at the hotel?
Usually 2pm check in and 11/12pm check out .
Travelodge is 3pm check in and 11am check out.
Smaller B&B’s will have an earlier check out time.
Check the Itinerary, or ask your Event Organiser to call their account manager.

We’re going to a restaurant, do we need to order in advance?
Usually yes, if so there will be a menu attached to your Itinerary. If you cannot access this, please contact your account manager.

Reps and guides
In foreign cities, where unfamiliarity can lead to complications, we regularly offer reps and guides. However, we discovered early on in Chillisauce history that guides for UK cities tended to rarely be needed and so we discontinued their use in favour of a 24 hour on-call system. Guides are available on request for UK cities but the cost tends to be prohibitive for most groups so we do not include them as standard.